Privacy Policy for Satwik Farms
Last Updated: January 29, 2026
Introduction
Satwik Farms ("we", "our", or "us") operates the Satwik Farms mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using the App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you use our App, we may collect the following personal information:
- Name: To identify you and personalize your experience
- Email Address: For order confirmations and communication
- Phone Number: For order-related communication and WhatsApp integration
- Delivery Address: To fulfill and deliver your orders
- Order History: To track your purchases and improve service
Automatically Collected Information
- Device Information: Device type, operating system, and app version
- Usage Data: How you interact with the App, features used, and time spent
- Crash Reports: Technical data to identify and fix bugs
How We Use Your Information
We use the collected information for the following purposes:
- Order Processing: To process and fulfill your grocery orders
- Communication: To send order confirmations, updates, and delivery notifications
- WhatsApp Integration: To facilitate order placement through WhatsApp messaging
- Customer Support: To respond to your inquiries and provide support
- Service Improvement: To analyze usage patterns and improve our App
- Security: To detect and prevent fraud or unauthorized access
How We Share Your Information
We may share your information with:
- Delivery Partners: Your name, phone number, and address to complete deliveries
- Service Providers: Third-party services that help us operate the App (hosting, analytics)
- WhatsApp: When you choose to place orders via WhatsApp, your information is shared through the WhatsApp platform
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
WhatsApp Integration
Our App integrates with WhatsApp to facilitate order placement. When you use this feature:
- Your order details and contact information are shared via WhatsApp
- WhatsApp's own privacy policy and terms apply to messages sent through their platform
- You can choose to place orders through the App without using WhatsApp
For more information, see WhatsApp's Privacy Policy.
Data Storage and Security
- Data Storage: Your information is stored securely on our backend servers hosted by Render (https://satwik-farms-backend.onrender.com)
- Local Storage: Order history and preferences may be stored locally on your device
- Security Measures: We use industry-standard encryption and security practices to protect your data
- Data Retention: We retain your information for as long as your account is active or as needed to provide services
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Third-Party Services
Our App uses the following third-party services:
- Backend API: Hosted on Render.com for order processing and data management
- Cloudinary: For product image hosting and delivery
- Google Sheets API: For catalog and inventory management
- WhatsApp: For order communication (when you choose to use this feature)
These services have their own privacy policies governing the use of your information.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Stop receiving promotional communications
- Data Portability: Request transfer of your data to another service
To exercise these rights, contact us at the email address below.
Children's Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Location Data
The App does not collect precise GPS location data. We only collect the delivery address you provide when placing orders.
Cookies and Tracking
The App does not use cookies. We may collect analytics data to understand how users interact with the App to improve functionality.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the App
- Updating the "Last Updated" date at the top of this policy
You are advised to review this Privacy Policy periodically for any changes.
International Data Transfers
Your information may be transferred to and processed in countries other than Tanzania. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Contact Us
Consent
By using the Satwik Farms App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
For Play Store Compliance
This app complies with Google Play's Data Safety requirements. Data collected includes:
- Personal information (name, email, phone, address)
- User-generated content (orders, preferences)
- App activity and diagnostics
Data is used for app functionality, analytics, and fraud prevention. Data is shared with delivery partners for order fulfillment and with WhatsApp when you choose to use that feature.
All data transmission is encrypted using industry-standard SSL/TLS protocols.